Best Buy to launch smart home service

(Author : Marianne Wilson)
Best Buy is extending its reaching into the fast-growing smart home market by teaming up with a company that makes and installs smart devices.

The retailer and Vivint Smart Home announced a partnership, called Best Buy Smart Home powered by Vivint, whereby experts from Vivint will be placed in Best Buy stores to give shoppers advice about smart home devices and installation. The program will start rolling out this summer.

This is not Best Buy’s first foray into the smart home arena. In 2014, the company debuted “Connected Home” departments in some 400 of its stores. Under the new partnership, Vivint products — and smart home experts — will be added to the departments. Customers will be able select from an assortment of leading smart home products from Vivint and other partners –— including smart locks, lights, cameras, thermostats and more — and also receive Vivint’s professional installation and monitoring, often within 24 hours.

Accompanying service plans include 24/7 professional monitoring with emergency response, always-on cellular connection, 30-day video storage, online and phone support, in-home service and equipment protection. Customers also have the option to select a no-contract service plan. Vivint’s smart home platform works with voice assistants, such as Amazon Echo and Google Home, enabling consumers to control their smart home devices with their voice.

“Best Buy is all about helping customers pursue their passions and enrich their lives with the help of technology,” said Asheesh Saksena, chief strategic growth officer at Best Buy. “To deliver on that promise, we work with industry leading partners to curate the best products, services and solutions that address the everyday needs of our customers. Our partnership with Vivint is a perfect example of that strategy.”

Vivint Smart Home has more than 1 million customers and has installed more than 15 million smart home devices in North American homes.

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